Memory orb setup & help

Make it yours after delivery

Your orb arrives ready for you to add personal videos. Follow the setup instructions supplied with your unit to connect it to your computer and transfer your chosen videos.

Giving a set?

Each orb is a separate keepsake. Prepare a different video for each recipient before wrapping your gifts.

Need help?

Contact roomauratok@gmail.com with your order number, computer type and a description of the issue. Please do not send private videos or payment card details.

Delivery & returns

Estimated delivery is 7–10 days. Returns can be requested within 30 days of delivery. Read our shipping policy and return policy for details.